Refund policy

Thank you for shopping at Dolly Jolly! We are committed to providing you with the highest quality beauty products. However, due to the nature of our products, we are unable to accept returns or exchanges.

**All Sales Are Final**  
Due to health and safety regulations, and for the protection of our customers, **all beauty product sales are final**. We cannot accept returns, exchanges, or offer refunds on any beauty items once purchased, on sale items or gift cards.

**Damaged or Defective Items**  
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. While we do not accept returns, we want to ensure your satisfaction. If you receive a damaged or defective product, please contact our customer service team at **info@dollyjolly.com** within **5 days** of receiving your order. We will assist you with resolving the issue, which may include a replacement or a store credit.

**Order Cancellations**  
Once an order is placed, we are unable to cancel it as we process orders quickly to ensure fast delivery. Please ensure that all details are correct before completing your purchase.

**Contact Us**  
If you have any questions or concerns regarding your order, feel free to contact our customer service team at info@dollyjolly.com. We are happy to assist you!

Thank you for shopping at Dolly Jolly!